2018 - Present, User Experience Research (Charles Schwab & CO., Inc)
I am currently a senior manager on the user experience research team at Charles Schwab..
2016 - 2018, User Experience Research & Design (OpenText, Inc.)
From January 2016 to July 2018, I worked for OpenText, Inc., and provided user research and test support to OpenText Analytics. I also supported User Exeprience Design (UXD) group internal initiatives to develop test protocols, persona library, and common UX guideline.
2014 - 2016, Biomedical Informatics (Postdoctoral Research, UT Austin and MDACC)
From April 2014 to January 2016, I worked on a research team that consists of researchers from the University of Texas at Austin, MD Anderson Cancer Center, and University of Houston. My responsibilities included determining information needs of health care providers and patients, and specifying user experience requirements to design a clinical decision support system. Such a system could potentially help the on average 96,000 breast cancer survivors annually in the United States. I conducted interviews, surveys, focus group studies, and Tableau queries of patients' treatment and surgery data. I have three peer-reviewed publications about my work.
2012 - 2014, User Experience Research & Consumer Insights (Experience Design Group, Dell, Inc.)
From July 2012 to April 2014, I conducted UX and Human Factors studies for many of Dell's software and hardware products including the award-winning XPS laptops and Alienware gaming systems. I was also responsible for testing the latest touch screen technology to be implemented in Dell's future product lines. With such an implementation, Dell led the touch screen market in 2014 with a worldwide share of 15.2% on shipments of more than 5.0 million units and 4.8% year-over-year growth. (These are selective samples of representative projects. I cannot provide full samples of my reports due to NDA.)
2005 - 2012, Graduate Studies (UT Austin)
I studied usability and human-computer interactions and published 10 papers in these areas. The most significant contribution was my studies of ClearType, Microsoft's onscreen text enhancement, which has been implemented on every Windows OS and improved people's onscreen reading experience since 2007. My paper about how human brains process computer symbols won the best JASIST paper award in 2016.